Refund policy

At Shiphive, customer satisfaction is our priority. We strive to deliver high-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is damaged, defective, or arrives in a non-working condition.
You receive the wrong product.
The product has a manufacturing defect.
The item is unused, unwashed, and in its original packaging with all tags, accessories, and invoices included.

Products that show signs of use, damage caused by the customer, or missing original packaging may not qualify for a return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Personal care products
Beauty and wellness items
Innerwear
Perishable goods
Gift cards
Downloadable digital products
Clearance or final sale items

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Include your order number.
Share clear photos or a short video showing the issue.
Our support team will review your request and provide a resolution as quickly as possible.

4. Return Process

To initiate a return:

Contact our customer support team.
Provide your order number and reason for the return.
Wait for return authorization before shipping the product.
Securely pack the item in its original packaging.
Ship the product using the instructions provided by our support team.

Unauthorized returns may not be accepted.

5. Refund Policy

Once your returned item is received and inspected:

You will receive an email confirming the inspection status.
If approved, your refund will be processed within 5–7 business days.
Refunds are issued to the original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exchange Policy

We offer replacements or exchanges for:

Damaged products
Defective products
Incorrect items received

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be offered instead.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets our return eligibility requirements.